Digital Mission

Energy as a Service

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Connected Customer Customer Transparency

360-Degree Connected Customer Data Management

Current Situation

Siloed customer loyalty or customer management capabilities provide a limited view into customer context and individualized needs.

Goals and Objectives

Improve customer experience, engagement and lifetime value with a 360 omnichannel view of customer and engagement tools.

Technology Deployed

360 Omnichannel CRM, AI, analytics, loyalty apps, social media

Use Case Summary

Providing a 360 omnichannel view of customer that enables better engagement and experience through the customer journey and in the stream of life.

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