Digital Mission

Creating Experience Ecosystems

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Omni-Experience Customer Engagement Connected Services

360-Degree Connected Customer Management

Current Situation

EOVC customers often don’t have a direct link to the end customer or consumer, creating a disconnect between the products and services offered and the experience delivered.

Goals and Objectives

Creation of a single, 360-degree view of the customer that incorporates all aspects of the relationship, improves customer satisfaction, drives new revenue, and increases customer service

Technology Deployed

Hardware: Servers, storage, and IoT
Software: Cloud, social, Big Data/analytics, mobile, IoT, and cognitive/AI
Services: Business services

Use Case Summary

Integrated IT infrastructure connects product, asset, customer, dealers/distributors, and service data, enabling an end-to-end service journey from product installation to retirement.

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