Current Situation
TOVC customers often don’t have a direct link to the end customer or consumer, creating a disconnect between the products and services offered and the experience delivered.
Goals and Objectives
The objectives are to create a single, 360-degree view of the customer that incorporates all aspects of the relationship, improve customer satisfaction, and increase customer service.
Technology Deployed
Hardware: Servers, storage, and IoT
Software: Cloud, social, Big Data/analytics, mobile, IoT, and cognitive/AI
Services: Business services
Use Case Summary
Integrated IT infrastructure connects product, asset, customer, and service data, enabling an end-to-end service journey from product installation to retirement.