Digital Mission

Technology as a Service

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Digital Channels Connected Service

360-Degree Connected Customer Management

Current Situation

TOVC customers often don’t have a direct link to the end customer or consumer, creating a disconnect between the products and services offered and the experience delivered.

Goals and Objectives

The objectives are to create a single, 360-degree view of the customer that incorporates all aspects of the relationship, improve customer satisfaction, and increase customer service.

Technology Deployed

Hardware: Servers, storage, and IoT
Software: Cloud, social, Big Data/analytics, mobile, IoT, and cognitive/AI
Services: Business services

Use Case Summary

Integrated IT infrastructure connects product, asset, customer, and service data, enabling an end-to-end service journey from product installation to retirement.

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