Current authentication of guests and employees is generally limited to traditional methods of multifactor authentication, which is effective for security, and can create friction for guests and employees.
Goals and Objectives
Use adaptive and alternative forms of authentication seamlessly by only triggering when guests or activity is deemed risky and include advanced technologies such as video know-your-customer (KYC), biometrics, and voice, with non-biometric authentication to bolster security but not contribute friction to a guest journey.
Biometrics, CIAM, video KYC, voice, AI, and NLP
Use Case Summary
Adaptive and alternative authentication will allow recognized users a more seamless and secure way of doing business with hotels, restaurants, and travel providers through biometrics and leveraging what is already known about the guests and their typical behaviors.