Digital Mission

Real-Time Service Excellence

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Value-Added Services Mobile Services

Advanced Enterprise Reverse Logistics Execution

Current Situation

Shippers generally do not have integrated reverse logistics systems that enable seamless capture of returns data, recommended disposition, and fast reconciliation of return goods (with the appropriate financial actions).

Goals and Objectives

This use case enable end-to-end capture, tracking, disposition, and reconciliation of returns data to optimize product sell through and profitability.

Technology Deployed

Returns systems, IoT, traceability, mobile devices, AI, analytics/reporting, integration to core ERP, and WMS.

 

Use Case Summary

Advanced returns management systems enable end-to-end tracking of returned goods from consumer to reconciliation and optimize profitability by recommending most profitable disposition of goods.

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