Digital Mission

Creating Experience Ecosystems

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Omni-Experience Customer Engagement Connected Services

Application Store Platform

Current Situation

Supplemental applications for equipment are sold on a one-off basis. Customers expect a similar experience to what they get on their phones.

Goals and Objectives

Higher add-on revenue; higher customer satisfaction and net promoter score (NPS)

Technology Deployed

Mobile, BDA, blockchain, and industry cloud

Use Case Summary

EOVC companies would like to build the equivalent of the Apple or Google application store. Customers should be able to buy directly through the equipment or via their devices. Platform needs to be able to deliver digital products over the network.

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