Digital Mission

Support and Enable Diverse, Connected Communities

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Customer Experience Management Augmented Customer Support

AR/VR for Tech Support

Current Situation

Technical support that is currently achieved via chatbots or call centers; those are constrained in providing adequate support for customers who may be willing to solve issues with some technical guidance

Goals and Objectives

Augmenting call center support with immediate support to help set up and configure devices, providing instant customer satisfaction without having to return a device or visit a service center

Technology Deployed

Remote assistance that can be implemented via APIs that provide contextual real-time information; it leverages both video and camera algorithms

Use Case Summary

Remote assistance for smart devices, networking configuration such as Wi-Fi modems and IoT devices; field service technicians working on network infrastructure

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