Operations associated with pickup and delivery are fragmented across in-house and third-party delivery platforms and yet to be fine-tuned to an extent that facilitates accurate, on-time delivery every time. Opportunities exist for organized logistics networks with real-time updates to drivers (who delivers), guests, and restaurant staff.
Goals and Objectives
Offer an enhanced pickup and delivery experience to customers, personnel delivering food, and restaurant staff, with real-time insights into when items should be prepared and where they are in the delivery journey. Provide staff with greater visibility and tools to enhance efficiency and accuracy while packing orders to ensure deliveries are on time and meet expectations.
IoT, mobile apps, cloud, AI, predictive analytics, customer relationship management, location-based technology, restaurant delivery platform, 5G, mobile, ML, and mobile infrastructure, and digital signage
Use Case Summary
Pickup and delivery order management will deploy modern technologies and platforms to integrate to back-office systems, provide a complete and accurate data picture, streamline dispatching, optimize routes, and send real-time tracking and alerts to drivers, guests, and restaurant staff. Visibility will prevent delivery errors and pickup order mistakes that cause frustration and profit/loss issues.