Current Situation
Operations associated with pickup and delivery are fragmented across in-house and-third party delivery platforms and yet to be fine-tuned to an extent that facilitates accurate, on-time delivery every time. Opportunities exist for organized logistics networks with real-time updates to drivers (who deliver), customers, and restaurant staff.
Goals and Objectives
An enhanced pickup and delivery experience is offered to customers, personnel delivering food, and restaurant staff.
Technology Deployed
IoT, mobile apps, cloud, AI, predictive analytics, customer relationship management (CRM), location-based technology, restaurant delivery platform, 5G, mobile, ML, and mobile infrastructure
Use Case Summary
Pickup and delivery order management will deploy modern technologies and platforms to integrate to back-office systems, provide a complete and accurate data picture, streamline dispatching, optimize routes, and send real-time tracking and alerts to drivers, customers, and restaurant staff.