Digital Mission

Experiential Hospitality, Dining, and Travel

Omni-Channel Ordering & Distribution Frictionless Ordering & Fulfillment

Pickup and Delivery Order Management

Current Situation

Operations associated with pickup and delivery are fragmented across in-house and-third party delivery platforms and yet to be fine-tuned to an extent that facilitates accurate, on-time delivery every time. Opportunities exist for organized logistics networks with real-time updates to drivers (who deliver), customers, and restaurant staff.

Goals and Objectives

Offer an enhanced pickup and delivery experience to customers, personnel delivering food, and restaurant staff, with real-time insights into when items should be prepared and where they are in the delivery journey.

Technology Deployed

IoT, mobile apps, cloud, AI, predictive analytics, customer relationship management (CRM), location-based technology, restaurant delivery platform, 5G, mobile, ML, and mobile infrastructure

Use Case Summary

Pickup and delivery order management will deploy modern technologies and platforms to integrate to back-office systems, provide a complete and accurate data picture, streamline dispatching, optimize routes, and send real-time tracking and alerts to drivers, customers, and restaurant staff.

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