Operations associated with pickup and delivery are fragmented across in-house and-third party delivery platforms and yet to be fine-tuned to an extent that facilitates accurate, on-time delivery every time. Opportunities exist for organized logistics networks with real-time updates to drivers (who deliver), customers, and restaurant staff.
Goals and Objectives
Offer an enhanced pickup and delivery experience to customers, personnel delivering food, and restaurant staff, with real-time insights into when items should be prepared and where they are in the delivery journey.
IoT, mobile apps, cloud, AI, predictive analytics, customer relationship management (CRM), location-based technology, restaurant delivery platform, 5G, mobile, ML, and mobile infrastructure
Use Case Summary
Pickup and delivery order management will deploy modern technologies and platforms to integrate to back-office systems, provide a complete and accurate data picture, streamline dispatching, optimize routes, and send real-time tracking and alerts to drivers, customers, and restaurant staff.