Service techs are limited to documented work instructions, but little is directly integrated into service technician tooling.
Goals and Objectives
The objectives are lower time and cost to repair, longer mean time between failure and higher first-time fix rates, and higher service productivity.
AR/VR, cognitive, IoT, 3D printing, and mobile
Use Case Summary
The use of augmented and virtual reality will provide service technicians with relevant information and guided work instructions. There will also be the ability to 3D print spare parts, particularly in remote service scenarios.