Current Situation
Service technicians are limited to documented work instructions, but little is directly integrated into service technician tooling.
Goals and Objectives
Lower time and cost to repair; longer mean time between failure (MTBF) and higher first-time fix (FTF) rates; higher service productivity
Technology Deployed
AR/VR, cognitive, IoT, 3D printing, and mobile
Use Case Summary
The use of augmented and virtual reality will provide service technicians with relevant information and guided work instructions, and there will be the ability to 3D print spare parts, particularly in remote service scenarios.