Digital Mission

Agile Work Environment

Automated Back-Office Operations

Current Situation

Back-office (administration, legal) functions have become complex silos of data and channels that result in inconsistent latency-plagued experiences for employees.

Goals and Objectives

Provide a methodology for performing back-office activities with an appropriate level of agent/self-service to enable more rapid processing of tasks from simple to complex.

Technology Deployed

AI, analytics, omni-channel, predictive models, avatars, customer service applications, and contact center applications

Use Case Summary

Enablement of the performance of back-office functions in a timely, automated, and predictive manner to free up workers from repetitive tasks and let them focus on value-added activities

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