As customer experiences depend more and more on a collection of applications to work in concert to provide a product or service, it becomes difficult to trace any overall disruption in service to any single component.
Goals and Objectives
Instrument every application in the chain of services that deliver the overall experience to the customer to understand how each component is operating.
Application and network monitoring platforms
Automated reporting/dashboards to identify problems in the applications in real time
Use Case Summary
Every application and workload should be instrumented to track the performance of all experiences and to identify (and later resolve) disruptions in real time as they happen.