Most noncustomer processes in the institution were built before the latest transformational technologies were adopted (cloud, mobile, etc.). At best, this increases the complexity in the infrastructure as work-arounds and temporary (often manual) solutions are put in place. At worst, legacy processes add to inefficiencies and vulnerabilities in the bank’s operations.
Goals and Objectives
Make business operations faster and more responsive to changing market conditions by automating processes that still rely on human intervention.
- Robotic process automation
Use Case Summary
The use of a centralized process automation capability, including RPA and AI, becomes a resource that can be deployed by the lines of business to improve operations.