Digital Mission

Real-Time Service Excellence

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Real-Time Supply Chain Digital Operations

Automated Enabled Call Offs to SLA and Contract

Current Situation

As enterprises have become global (both in terms of customers and suppliers), the necessity of driving efficiency through global contracts has become de rigueur. The requirements of these contracts, however, can become burdensome in the sense that contracted quantities may not be fully met — either because the volumes targets were off or because nonsanctioned, alternative supply was used. Either way, penalty fees may ensue.

Goals and Objectives

Automated call offs and service-level agreement (SLA) processes identify authorized suppliers and prevents “rogue” procurement. As supply is required, automated call offs ensure that service level agreements are adhered to and contracts fulfilled.

Technology Deployed

Enterprise hardware, personal devices, cloud, big data and analytics, mobile, applications, connectivity services, cognitive, and blockchain

 

Use Case Summary

A digitally enabled contract manager enables automated call offs to the required supply contract obligations, ensuring that the proper suppliers are used and that service-level agreements are met. This impacts inventory, orders, contract renewals, and even sunset clauses; optimizes cost; and avoids unnecessary penalty fees.

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