Today, delivery is disconnected from the point of sale and the moment of ordering, creating opportunities for service disruption, inaccuracies, miscommunication, and poor guest experiences.
Goals and Objectives
Create a platform of technologies that removes touch points and eliminates required actions of employees while delivering superior service in an automated and predictive way.
IoT, mobile apps, AI, computer vision, machine learning, 5G, mobile infrastructure, cloud-based technology, edge, SD networking, biometrics, QR codes, robotics/automation, and virtual reality/augmented reality
Use Case Summary
The next phase of delivery will leverage opportunities with ghost kitchens, third-party delivery platforms, and autonomous technologies for food preparation and delivery to remove the manual touchpoints from the end-to-end delivery process.