Today service in hospitality and travel is conducted largely via face-to-face service or digital devices, but even digital interaction still requires human intervention to execute. This can often create friction, reduce guest satisfaction, and lose opportunities for upsell or subsequent business.
Goals and Objectives
Create a platform of technologies that removes touch points and eliminates required actions of guests and employees while delivering superior service in an automated and predictive way. Leverage customer data to automatically curate experiences/service and computer-vision to allow seamless “walkout” experiences.
IoT, mobile apps, AI, computer-vision, machine learning, 5G, mobile infrastructure, cloud-based technology, edge, SD networking, biometrics, QR codes, robotics/automation, and virtual reality/augmented reality
Use Case Summary
The next phase of contactless service, autonomous commerce, allows guests and travelers to utilize personal devices to trigger payment or interaction with the appropriate property systems via computer vision, geolocation sensors, and IoT platforms. The combination of connected devices allows guests/travelers to take minimal actions to achieve desired outcomes from requesting service to making purchases, with no interaction with staff required.