Existing processes are fragmented. The customer booking experience is inconsistent.
Goals and Objectives
Provide a holistic booking experience for customers that will maximize their satisfaction, which also ensures hoteliers have a single view of customer requirements to tailor additional services.
Booking orchestration and fulfillment system, AI, analytics/re-porting, cloud, blockchain, and automation
Use Case Summary
Booking orchestration and fulfillment enables a full-fledged experience that supports both self-service and full-service programs. It provides single-stop access for both customers and staff underpinned by automatic invoicing, reporting, and calculating commissions of suppliers and agents through the automation of back-end operations and booking fulfillment with middle office.