Existing processes are fragmented. The customer booking experience is inconsistent.
Goals and Objectives
Provide a holistic booking experience for customers that will maximise customer satisfaction, and which also ensures hoteliers have a single view of customer requirements to tailor additional services.
Booking Orchestration & Fulfillment System, AI, Analytics / reporting, Cloud, Blockchain, Automation
Use Case Summary
Booking Orchestration & Fulfillment that enables a fully-fledged experience that supports both self service and full service programs. It provides a single stop access for both customers and staff underpinned by automatic invoicing, reporting, calculating commissions of suppliers and agents through automation of back end operations and booking fulfullment with mid-office.