Very little informed feedback analysis on engineering & R&D performance beyond scorecards/dashboards. Product performance is disconnected from product development and business goals.
Goals and Objectives
Higher levels of design effectiveness, focused innovation, low cost of product quality, and higher customer satisfaction.
Hardware: Servers, storage, IoT, smartphones, tablets
Software: CAD, PLM, ERP, BDA, Cognitive/AI
Services: Business services, IT services
Use Case Summary
Ability to capture engineering & R&D actions and outcomes to better evaluate performance and to suggest courses of action based on past results. Understanding ongoing performance and usage of products informs the design and development process, leading to a better initial and ongoing customer experience.