Current Situation
Chatbots that are typically browser-based customer assistance tools to provide basic support for call center routing or the provision of basic information
Goals and Objectives
Chatbots that facilitate 24 x 7 support and complements agent availability and offload simple repetitive tasks from human agents and provides timely support to end users
Technology Deployed
Chatbots that leverage APIs that cull information from multiple data lakes and also require some AI/ML capability
Use Case Summary
Chatbots that are used for collecting initial customer information to either provide information on products or route the user to the appropriate agent; they are also used for bill payments and other simple purchasing transactions