Communication with patients on clinical matters is often provided through generic paper communication, via a patient portal or with a phone call. Instructions are not personalized and do not change as an individual’s health changes. Healthcare lacks continuity.
Goals and Objectives
Patients need communication on clinical matters provided in the context of their situation through a convenient channel with simple instructions of next best action. Engaging patients between brick-and-mortar visits in an automated conversation about their progress, concerns, questions provide continuity of care needed to improve outcomes.
AI-driven advanced analytics, conversational AI algorithms, machine learning to digest incoming information, and change messaging as appropriate
Use Case Summary
Patients need continuous information to take the next best action, achieved by delivering simple tasks to patients in the appropriate time based on predetermined clinical pathways, engaging patients to coach, encourage, or provide advice, delivering context-specific information, and alerting clinicians to take action when appropriate.