There is no automated feedback loop from customers about product usage or performance. Analysis of product experience is ad hoc at best.
Goals and Objectives
Institute an iterative closed loop with customers, directly through mobility and social business means, and through the connectivity of products.
Hardware: Smartphones, tablets, wearables, IoT
Software: Cloud, PLM, ideation, social, security
Services: Business services, IT services
Use Case Summary
Manufacturers can sense and predict product issues through ongoing customer feedback, product connectivity that shows usage and performance, social forums, and directly from customers through product and company online communities.