Digital Mission

Energy as a Service

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Connected Customer Reliability as a Service

Closed Loop Outage Management

Current Situation

As outages occur, control room engineers must recognize, isolate, and diagnose the issues. They then must dispatch crews to address issues. This can take hours to sort through data and coordinate crews.

Goals and Objectives

Grid assets, crew dispatch, and customer service are all interconnected and the OMS can automatically diagnose and dispatch crew without human intervention. This can save hundreds of hours a year in downtime. Improves customer service scores

Technology Deployed

Smart meters, smart grid components, grid analytics, customer information systems, GIS, cloud, social, and cognitive

Use Case Summary

Reduce human involvement in diagnosing and responding to outages

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