Current Situation
As outages occur, control room engineers must recognize, isolate, and diagnose the issues. They then must dispatch crews to address issues. This can take hours to sort through data and coordinate crews.
Goals and Objectives
Grid assets, crew dispatch, and customer service are all interconnected and the OMS can automatically diagnose and dispatch crew without human intervention. This can save hundreds of hours a year in downtime. Improves customer service scores
Technology Deployed
Smart meters, smart grid components, grid analytics, customer information systems, GIS, cloud, social, and cognitive
Use Case Summary
Reduce human involvement in diagnosing and responding to outages