With connected devices collecting varying data about the property and the location, there is a great opportunity to digitally transform and enhance current concierge services to improve customer experience at a time they need and value the services of the insurance organization the most.
Goals and Objectives
Build a digital concierge claims service with the following features: kick off first notice of loss, trigger coverage verification, alert emergency and remediation agencies, alert appropriate contacts, and arrange alternate arrangements to stay, and assign a claims adjuster
IoT, API architecture, Big Data, Mobile technologies, Cloud, Advanced analytics, Cognitive technologies, Next-gen security
Use Case Summary
Establish a telematics-enabled digital claims concierge that helps fast track the notification and claims adjudication process through more accurate assessment of the event based on insights from connected sensor data. _ Enhance the claims adjudication process through reconstruction or dynamic playback of the event.