With connected cars collecting location, driving behavior, and vehicle diagnostics, there is a great opportunity to digitally transform and enhance current concierge services to improve customer experience at a time they need and value the services of the insurance organization the most.
Goals and Objectives
Build a digital concierge claims service with the following features: kick off first notice of loss from the point of impact; trigger coverage verification; alert emergency response; initiate preferred towing, repair shop, and rental car services; notify insured’s contacts; and assign a claims adjuster.
IoT, API architecture, Big Data, Mobile technologies, Cloud, Advanced analytics, Cognitive technologies, Next-gen security
Use Case Summary
Establish a telematics-enabled digital claims concierge that helps fast track the notification and claims adjudication process through more accurate assessment of the event based on insights from connected sensor data. Enhance the claims adjudication process through reconstruction or dynamic playback of the event.