Digital Mission

Real-Time Service Excellence

DOWNLOAD INFO SHEET
Asset and Resource Management Digital Assets

Configured Workflows

Current Situation

There is a lack of consistency in operations due to operators following many different steps when executing a shipment, introducing inefficiencies and inconsistent customer experiences. In operations with significant scale, this lack of consistency can lead to higher costs, lower productivity, and eventually even lost sales.

Goals and Objectives

The goal of this use case is to improve productivity, customer experience and retention, and cost reduction by ensuring that all users perform a similar step-by-step process efficiently and consistently based on “best practices.”

Technology Deployed

Personal devices, cloud, big data and analytics, mobile, connectivity services, and transportation management systems

 

Use Case Summary

Configured workflows containing best practice processes ensure product quality and service-level consistency.

DOWNLOAD INFO SHEET