There is a lack of consistency in operations due to operators following many different steps when executing a shipment, introducing inefficiencies and inconsistent customer experiences. In operations with significant scale, this lack of consistency can lead to higher costs, lower productivity, and eventually even lost sales.
Goals and Objectives
The goal of this use case is to improve productivity, customer experience and retention, and cost reduction by ensuring that all users perform a similar step-by-step process efficiently and consistently based on “best practices.”
Personal devices, cloud, big data and analytics, mobile, connectivity services, and transportation management systems
Use Case Summary
Configured workflows containing best practice processes ensure product quality and service-level consistency.