Current Situation
With legacy systems, response to citizens for information regarding benefits and eligibility is slow and mundane, as often repetitive questions are asked, employees are located in different offices and may be conducting work in the field, making it difficult to collaborate and yet operational costs must be contained.
Goals and Objectives
Improve the quality and timeliness of services and information delivery; enable workers with dynamic, agile, and smart work environments not bounded by a physical location; provide connected tools that enable access to required resources to securely collaborate and contribute; and offload repetitive tasks.
Technology Deployed
Hardware: Smartphones and tablets
Software: Virtualized desktops, conferencing platforms, unified endpoint management, secure remote access, data-level security protection, unified communications, collaboration platforms, RPA, federated content and federated search instant messaging, presence management, CRM, CSM, digital signatures, analytics and AI, and natural language processing for voice assistance.
Services: Managed security, hybrid cloud managed services, IT services, and connectivity services
Use Case Summary
By increasing the productivity and efficiency of workers wherever they are and by automating routine transactional tasks wherever they work, the staff has access to critical information, is freed up to perform more complex and higher-valued activities, can make data-driven decisions, and can serve citizens faster and completely.