Today logistics companies capture shipment detail information in their systems using internal resources through a combination of hardcopy manual input and, in a few cases, digital document upload. This process is time consuming and ties up costly internal resources by doing non-value-added activities.
Goals and Objectives
The goal is to drive improved customer engagement while allowing the service provider’s resources to focus on improved data quality, and more value-added services versus redundant data input. The consumer portal allows for the capture of information much earlier for improved shipment planning and decision making.
Enterprise hardware, personal devices, cloud, mobile, connectivity services, object recognition software, and transportation management systems
Use Case Summary
The consumer completes 95% of shipment information at origin. Data accuracy is improved, and the consumer feels as though the consumer can influence the time in transit and ultimately reduce delivery times.