Hospitality companies are collaborating with technology companies to develop mobile-based apps to empower customers throughout their journeys and enable staff to engage intelligently and efficiently with them. There remain multiple touch points between employees and guests that could be minimized and streamlined.
Goals and Objectives
Build upon existing mobile technology and leverage the full capabilities of advanced technologies to allow for voice-enabled, touch-free operations that speed service and reduce touch points and complexity, while ensuring that an entire journey can be contactless if that’s what employees/guests desire.
Mobile payments, NFC, IoT, biometrics, wearables, voice, AI, and facial recognition
Use Case Summary
The contactless enterprise will allow guests and staff to interact within a touch-free environment with simple voice commands, gestures or use of personal devices.