Today’s process is still very manual whereby customer notifies carrier/logistics SP that shipment is ready. Information is shared via email attachments and hardcopy documents to driver. Logistics SP is then required to enter shipment data manually. There are repeated inquiries with customer service on location of shipments and ETA.
Goals and Objectives
The goal of a customer portal is to substantially reduce customer inquiries by providing access to 24 x 7 real-time updates, thus improving the customer experience and allowing the service provider to focus on more value added tasks.
Personal devices, cloud, mobile, connectivity services, object recognition software, and transportation management systems (TMS)
Use Case Summary
Customer self-service is available through a portal, allowing access to the application (TMS) to create transport orders, bookings, and document upload. Customers can also track and trace shipments, manage invoices, and generate insightful reports and analytics.