Customer service and support functions have become complex silos of data and channels that results in inconsistent latency plagued experiences for customers.
Goals and Objectives
Provide a methodology for servicing interactions with appropriate level of agent/self-service to enable more rapid processing of inquiries from simple to complex.
AI, analytics, omni-channel, predictive models, avatars, customer service applications, contact center applications
Use Case Summary
Service customers in a timely, contextual, channel independent and predictive manner to deliver differentiated service and support.