Digital Mission

Support and Enable Diverse, Connected Communities

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Customer Experience Management Customer Retention

Customer Loyalty Programs

Current Situation

To attain ideal churn rates of 1–2%, service providers leveraging customer loyalty programs

Goals and Objectives

Retain and attract new customers, increase spending and profits

Technology Deployed

Data analytics, AI/ML tools and customer-facing applications for personalization; push notifications

Use Case Summary

Service providers that leverage digital reward point trackers, custom-branded apps, and mobile wallets to create loyalty programs

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