Digital Mission

Creating Experience Ecosystems

DOWNLOAD INFO SHEET
Omni-Experience Customer Engagement Responsive Experience

Customer Loyalty Cultivation

Current Situation

While loyalty is seen as a key objective, most approaches today are built around swag (e.g., John Deere caps) rather than true community building.

Goals and Objectives

Higher NPS, which is directly related to higher overall revenue growth

Technology Deployed

Social, cloud, and mobile

Use Case Summary

Building social communities of customers with affinity to the brand and established loyalty with connectivity to broader social platforms (e.g., Instagram) and customer engagement platforms

DOWNLOAD INFO SHEET