The onboarding process has unnecessary friction points and does not leverage the connected digital- and employee-assisted technologies that the customer uses during the customer journey
Goals and Objectives
The onboarding process is fast, easy, and convenient and leverages data for a connected customer journey while offering speed of fulfilling services in both digital and physical channels.
Omni-channel applications, digital wallets, social networking, media, IoT and voice-enabled bots, chatbots, and virtual agents
Use Case Summary
Targeted and personalized mechanisms can be applied to a product or service conveniently and securely throughout the customer journey and provide convenient funding or financing mechanisms.