Traditional insurance products address very specific coverage needs and price the products based on the risks associated. Today’s customers expect value beyond standard coverage to stay loyal to insurance organizations while also expecting valueadded offerings to be tailored to their unique personal needs and circumstances.
Goals and Objectives
Partner with wider ecosystem stakeholders to offer value-added services – e.g., with retailers to offer loyalty discounts; media houses to offer infotainment services for risk prevention; automakers and insurtechs to develop car subscription programs (package of payments, maintenance, insurance); with estate agents and technology partners to offer self-service inspection tools and property risk info.
IoT, API architecture, Big Data, Mobile technologies, Cloud, Advanced analytics, Cognitive technologies, Next-gen security, Customer intelligence platforms
Use Case Summary
Offer highly personalized customer assistance, loyalty, and infotainment services to customers that expect maximum value for their money beyond the protection of standard risks specified in policy documents.