Digital Mission

Experiential Hospitality, Dining, and Travel

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Digital Supply Chain Optimization Optimized Fulfillment Operations

Dark Fulfillment Optimization

Current Situation

Dark kitchens (also known as ghost or cloud kitchens) and virtual brands utilize existing third-party apps and delivery partners integrated with existing tech stacks to manage and execute pickup/delivery-only orders. Often orders need to be rectified in accounting systems manually and inventory must be checked/updated in multiple systems.

Goals and Objectives

Increasing applications of dark kitchens will necessitate systems and applications to seamlessly integrate, communicate, and share data across platforms in real time. Visibility into inventory and supply chain will enable organizations to leverage other items for ordering/fulfillment increasing ticket sizes and offering the most profitable mix of offerings.

Technology Deployed

Hardware: Edge computing, kiosks, digital signage

Software: POS, digital ordering platform, third-party delivery, APIs, mobile apps, geolocation, beacons, and inventory systems, supply chain management

Services: IT services

Other: 5G. cloud

Use Case Summary

Dark fulfillment optimization will increase profitability of off-premises orders, driving alternative revenue streams by identifying appropriate markets and offerings/services.

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