Changing citizen needs and expectations, legislative changes in eligibility rules and funding, staff reductions, and the retirement of experienced employees, coupled with legacy systems that are decades old, cause delays in enrollment, verification, and benefit delivery, as well as errors in benefit administration.
Goals and Objectives
Improve capacity to provide holistic services and drive better outcomes that address the root causes of individual, family, and community health and human services challenges.
Cloud-based eligibility platform, Big Data, dashboards, cybersecurity, endpoint security, network security
Use Case Summary
By employing technology such as a cloud-based digital transformation platform enabling eligibility systems that streamline front-end and back-end processes for eligibility determination and delivery of benefits, agencies facilitate data sharing among ecosystem partners while protecting PII.