Consular offices are tasked with helping people abroad (and in some cases domestically) in an increasingly online world. The effectiveness of ministries of foreign affairs is becoming more dependent on citizen participation. But many lack the tools for fully digital participation of citizens as they apply for things like visas, import or export permissions, and more.
Goals and Objectives
Achieve standardized workflows. Gain control of data currently stuck in multiple silos. Channel requests to proper authorities. Track compliance. Gain efficiency and improve citizen experience by standardizing workflows.
Smart forms, workflow tools and database merge/purge tools, ERM
Use Case Summary
The workflow of frequent traveler services could serve as a model for other solutions; online application or issuance of temporary visas for skilled workers