According to the World Bank, approximately 1 billion people worldwide live with a disability, yet many government websites are not designed with an accessibility-first design for multiple platforms (i.e., desktop PC, tablet, and mobile phones). This makes it difficult for them to access to government services and information. Only 14% of the world’s population had access to broadband connectivity by 2019, impacting digital literacy and access to critical information. According to the UN, currently 9% of people are over 65 and this is projected to rise to 16% by 2050.
Goals and Objectives
Prioritize fair treatment, access, opportunity, and advancement while eliminating barriers that prevent full participation from people in underserved communities. Make it easy for people with disabilities or aging issues to create, consume, and communicate with the government from any device, and ensure internet access.
Hardware: 5G, broader network pipes and satellite, mobile units to reach communities without internet or cell phone access, and prepaid debit cards
Software: Speech-enabled emails, websites, and blog posts for full use by those with vision or tactile impairments; accessible work and collaboration tools, AI, and business intelligence (BI) to determine underserved communities; and cloud platforms that connect SDOH programs with a holistic, multi-stakeholder approach
Services: Business services, IT services, and connectivity services
Use Case Summary
Faster and broader network pipes, with efficient spectrum management aid government equity of service delivery, reduce the digital divide and facilitate economic growth. Mobile units can reach those in underserved communities lacking access to technology. Accessible design typically delivers a better, more intuitive user experience.