Digital Mission

Collaborative Innovation

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Connected Engagement Service Model Innovation

Digital Service Platform

Current Situation

AOVC customers typically connect with their vendors through a manual process that not only ends up with some information captured in the CRM application but also results in incomplete data because of the manual process of data capture.

Goals and Objectives

The objectives are to create a seamless customer experience across applications and technology platforms creating a single source of the truth increasing customer satisfaction, revenue, and efficiencies.

Technology Deployed

Hardware: Severs, storage, and IoT

Software: Cloud, social, mobile, CRM, SLM, and IoT

Services: Business services

Use Case Summary

A digital platform allows the customer to connect with AOVC vendors with an anywhere/anyway approach that captures and catalogs customer interactions, outstanding items, and outcomes.

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