AOVC customers typically connect with their vendors through a manual process that not only ends up with some information captured in the CRM application but also results in incomplete data because of the manual process of data capture.
Goals and Objectives
The objectives are to create a seamless customer experience across applications and technology platforms creating a single source of the truth increasing customer satisfaction, revenue, and efficiencies.
Hardware: Severs, storage, and IoT
Software: Cloud, social, mobile, CRM, SLM, and IoT
Services: Business services
Use Case Summary
A digital platform allows the customer to connect with AOVC vendors with an anywhere/anyway approach that captures and catalogs customer interactions, outstanding items, and outcomes.