Current Situation
Workforce development is heavily siloed and ad hoc.
Goals and Objectives
Ensure that skills are available to meet the needs of the customer and evolving market conditions.
Technology Deployed
Mobile devices, task management, learning and development applications
Use Case Summary
Equip CSPs with intelligent collaborative, social, and self-service applications for improving skills; communicating informally and formally; jointly scheduling work; tracking, improving, and rewarding performance; and managing careers.