Digital Mission

Facility Management

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Buildings of the Future Connected Service Management

Autonomous Service Parts Management

Current Situation

Parts management is a manual, inaccurate, and costly process with service parts scattered across locations on customer sites, in technician vehicles, and at dealers, resulting in inconsistent visibility into spare parts inventory.

 

 

 

Goals and Objectives

Connected products and services enhance the service experience and improve efficiency by reserving and positioning the right service parts to resolve an issue on a first visit.

Technology Deployed

IoT, smart assets, sensors, AI, machine learning, computer vision, RPA, low code/no code, analytics, blockchain, cloud, enterprise applications, mobile

Use Case Summary

Ability to position and stock service parts efficiently across the network to ensure technicians have the right part based on the failure reason and equipment type.

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