Partnering with and supporting solutions from partners that are developed on open platforms remains a disjointed strategy, leading to a void in aiding a customer during their financial journey.
Goals and Objectives
Provide the necessary flexibility and willingness to accept solutions from fintech and complementary solution providers that can help customers achieve financial success.
Use Case Summary
As banks begin to change the metric about measuring customer success, the focus is less about transaction handling and more about long-term financial success. This will mean that banks will partner with adjacent industries including but not limited to retail, real estate, telecommunications, and travel and tourism.