Current Situation
Inaccurate, incomplete, or out-of-date information with a lack of skills awareness and limited collaboration platforms to connect knowledge workers, both internally and externally, with the CSP
Goals and Objectives
Encourage innovation by capturing knowledge and experience across the CSP and its extended ecosystem, to support process improvement, product ideation, and customer engagement.
Technology Deployed
Cloud, machine learning, IoT, AI knowledge search and retrieval, mobile, and social collaboration
Use Case Summary
A collaborative ecosystem breaks down and goes beyond geographic, industry, and organizational boundaries. It lets enterprises use multiple technology solutions and services to collaborate with partners, suppliers, and customers.