Multiple social network analytics applications exist across industry ecosystem participants and even within single companies. But there is not a way to roll that information up to an industry ecosystem view for validation that the industry ecosystem is meeting its mission and serving its customers optimally.
Goals and Objectives
Collective social network listening and analysis for industry ecosystems will enable participants to proactively address product and service quality issues, customer complaints, or suggestions for new offerings, thus resulting in higher customer satisfaction ratings.
Hardware: Servers, smartphones, and tablets
Software: Big Data/analytics, blockchain, cognitive/AI, machine learning, cloud, social, mobile, PLM, and CRM
Services: Business services and IT services
Use Case Summary
Continually monitoring commentary as to how ecosystems products and services are operating – performance, quality, and meeting customer needs