There are some early examples of automated notifications of potential issues or performance data, but customers/consumers don’t always opt in for service or even to share information from the edge.
Goals and Objectives
Higher NPS scores, customer satisfaction, and greater brand intimacy are directly related to higher overall revenue growth.
Mobile, cloud, BDA, and social
Use Case Summary
There will be automated notifications of product performance tailored by and for the consumer, the ability to integrate to other processes such as scheduling service, and gamification techniques to encourage participation.