Inaccurate, incomplete, or out-of-date information for execution of customer-oriented or direct tasks delays completion, creates rework, reduces job satisfaction, and reduces customer experience.
Goals and Objectives
Customer engagement tasks are executed with information as needed in role-friendly formats along with the enhanced ability to make customer-oriented decisions.
Systems employed are cloud, machine learning, IoT, AI-knowledge search and retrieval, intelligent assistants, mobile and social collaboration, and multicloud management.
Use Case Summary
Employees are enabled with the execution of customer engagement tasks directed by optimized instructions and the appropriate information to improve productivity and customer satisfaction.