Inconsistent communication between airlines, airport authorities and passengers leads to miscommunication. Passengers are often not informed about key updates concerning their travel.
Goals and Objectives
Seamless, personalized and hassle-free travel experiences delivered through maintaining a single consistent view of passenger preferences while also maintaining a real time view of flight arrivals/departures and proactively inform the passenger through their preferred channel.
AI, Analytics, Mobile engagement apps, cloud, personality, behavior, natural language processing.
Use Case Summary
Engaging Passenger Experience aims to streamline communication between airport, airlines and passengers, by creating single digital identities for individual passengers, and providing customized real time updates to passengers.